Returns & Exchanges

We want you to love your merino wool garments for years to come, which is why we offer a 30-day window for returns or exchanges on all unworn and unwashed items. Our goal is to ensure you find the perfect fit and feel for your capsule wardrobe.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging if possible, ensuring all tags remain attached and the garment is in its original condition.

3

Print and Attach Label

Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated mail carrier and keep your tracking number handy; we will process your refund or exchange once the shipment arrives at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing